Onboarding with Computer Culture: How we make shifting to a new IT provider easy
Everything we do is about partnership. We're here to partner with you so you can take our knowledge and use that to guide your IT decisions (plus hand over the hard and boring stuff to us to take care of). Ultimately, we want you to feel confident that your IT is secure, you have a clear roadmap that supports your overarching business goals and that working with us is easy.
Change can be hard. At Computer Culture we like to keep things simple, and this includes onboarding with us. Our promise to you is that we'll do everything we can to make the process of shifting IT providers as hassle-free and smooth as possible.
To give you confidence that switching to Computer Culture will be easy, here are five key things we have in place to ensure that onboarding with Computer Culture doesn't drain your time or energy (in fact with your IT humming, we'll hopefully give you and your team some time back in your days).
ONE: AN IT ASSESSMENT
We do a lot of the groundwork prior to you signing on the dotted line. Having already completed a basic IT assessment (or a more comprehensive one if required), we understand exactly what needs to be done and our engineers can get started immediately.
Thanks to a clear understanding of your systems and your current IT situation, shifting systems over to Computer Culture will all happen in the background. In most cases your team should not be impacted.
TWO: TREAT ONBOARDING AS A PROJECT
Shifting to a new IT provider can be a massive deal. You're putting your trust in another business to manage crucial systems that keep your business' lights on, and you connected to your customers.
That's why we approach onboarding as a complete project. Our team have project management training and apply this to every step of how we onboard new businesses to Computer Culture.
Some of the key ways you'll see this play out are:
- We work with you to complete a support matrix
When working with an external provider (or often multiple), things can sometimes get muddy when it comes to who exactly in your organisation or ours is accountable for what.
To ensure we're all 100% clear on who is responsible for what in our new partnership, we run through a support matrix with you. This document is a living document that is owned by your business and lists out exactly who is responsible for each aspect of your IT systems and support (including any other external vendors or suppliers you might work with). You'll have this to refer to if you're ever in doubt about who needs to be making the final decision on certain IT questions, or which vendor or supplier is responsbile for specific aspects of your IT support.
- We document your IT systems clearly
From the outset we maintain clear documentation on your IT systems. You can access these whenever you need to. And we have them secure in our systems so no matter who is supporting your team on a day-to-day basis, they know exactly what they need to about your specific set-up, preferences and requirements. It's another way we ensure that your IT systems and support are helping your business be more efficient and grow (and reduce the hassles, frustrations and IT headaches...).
THREE: A CONSISTENT POINT OF CONTACT
Throughout the discovery phase working toward a partnership that works for both you and Computer Culture, right through to when we've completed any final aspects of onboarding your IT systems to Computer Culture, you'll be dealing with the same two key people. We see this as an important aspect to making shifting your IT to Computer Culture as smooth and hassle free as possible.
Your first key point of contact will be one of Computer Culture's Directors, so you know you're in great hands.
Your second point of contact is a Computer Culture engineer who is assigned to your business. They are there to ensure all things technical are considered, and that your IT set-up is fit for your business (not just a cookie cutter set-up applied across every business we meet).
FOUR: THE COMPUTER CULTURE USER MANUAL
Often only one or two people from your business may be involved in partnering and onboarding with Computer Culture, but once we're working together others from your team might need to know a bit more about us and how to work with us.
To help make things easy for you and ensure your team knows how to get a hold of us whenever they need to, we've created the Computer Culture User Manual.
It's a simple doc. It sets out:
- who your Account Manager (and key point of contact) is going forward
- how to raise an urgent issue with us
- how to get in touch for general support or questions
- what to do for new device or software purchases
- who to contact for any finance or invoicing enquiries.
FIVE: WE'RE CANTERBURY TRUSTED
Canterbury Trusted is an external accreditation that we're really proud of. We know it can be hard to know who to trust in business. To help make it that little bit easier for you as you decide to onboard with Computer Culture, we went through an external vetting programme run by Business Canterbury. Receiving the Canterbury Trusted accreditation wasn't easy, but it is something that should give you some piece of mind that when you partner with Computer Culture, you're partnering with a trustworthy, values-driven, customer-first business. You can learn more about our Canterbury Trusted accreditation here.
PUTTING THE FEELERS OUT?
If you're sick of feeling frustrated with your current IT provider, get in touch, we'd love to have a no-strings attached chat about getting things back on track for you.
Unsure about how your IT currently stacks up? Take our short, free cyber security assessment to get a better idea of what's going well and what areas of IT security you might need to improve.
