Global IT Conference Empowers Computer Culture

Held over three days, the conference attracts several thousand of the industries ‘biggest and brightest’ to challenge and drive transformation for MSPs (Managed Service Providers) – like Computer Culture – around the world.

While Computer Culture is clearly proud of being Canterbury first – we are equally proud to be able to bring global best practice back to the region. In attending Empower we sat alongside other MSP industry experts who also use N-able’s scalable software solutions to monitor, manage, and secure their customers’ systems, data, and networks.

As Hugh describes it:

“Probably the best part was talking to other IT companies that have very similar business to ours from all over the United States, Europe and Australia. In sharing how we are doing things I came away feeling very happy Computer Culture has the right tools and right approach to our global counterparts. In saying that – we all learnt some new things at the conference that we will integrate into our offerings.”

Three key themes from N-able's Empower Conference

In reflecting on the themes across the keynotes and other presentations he attended, Hugh identified three key themes.

1. Artificial Intelligence (AI) with a focus on Robotic Process Automation

This isn’t about using generative AI to create content but how to integrate AI into our client’s businesses to streamline processes and create a better customer experience. Robotic Process Automation uses AI (or software ‘robots’) to automate those repetitive and often boring, rule-based tasks. It can effectively mimic human action such as extracting data, form filling, file moving etc – while called ‘robotic’ it is all in the software with no mechanical robot involved.

2. IT is more complex than it has ever been before

We have gone from one box in the corner to disparate systems with data everywhere and more APIs than anyone ever conceived. There was a lot of discussion around how we can really build the understanding to simplify and distill this down for our clients. While we are continually making sure we are always on the cutting edge of tools and processes - especially security – keeping things simple is a lot harder than making them more complex. It is something we are continuously working on at Computer Culture.

3. The biggest point of difference is still your people

It was really refreshing to sit in a technology conference and have it acknowledged that having the right tech is just part of the puzzle. Having a team with the right knowledge and right attitude to help client businesses navigate technology at all levels of the business -from board to front line - was seen as the key to actually being successful.

As Hugh puts it:
 
“It was really humbling to sit there with all these amazing big brands and understand that in many cases we can deliver what they can – and in some cases, better than what they can – due to the team we have on the ground in Christchurch. While I came away with a whole lot of new thinking it was equally important to realize that we can build a truly excellent IT culture for our clients – right here – right now - from Canterbury.”

If you would like to know more about what we are seeing trending – please reach out.